Making a Complaint About a Food or Drug
If you
have a complaint about the quality, purity or safety of foods, drugs,
cosmetics, or medical devices, you can register a complaint with the
Chemistry, Food and Drugs Division of the Ministry of Health. Any
member of the public has the right to register a complaint if a business has
provided a poor quality product. The Chemistry, Food and Drugs
Division continuously monitors businesses engaged in the importation,
manufacture, storage, disposal, distribution, sale, labelling and advertising
of foods, drugs, cosmetics, and medical devices.
How do I register a Complaint?
If you wish to register a complaint about a product or company, you must
visit the Chemistry, Food and Drugs Division. You must provide a
sample of the product and fill out a Chemistry, Food and Drugs Division
Complaint Form. A Chemistry, Food and Drugs Division Complaint Form
can be downloaded by following the link below.
Chemistry, Food and Drugs Division (CFDD)
Head Office
Administration and Inspectorates
92 Frederick Street
Port of Spain
Trinidad, West Indies
Tel. (868) 623-2854
Opening
hours: 8:00 am to 4:00 pm, Monday to Friday except public
holidays
An Inspector will ask you a few questions in order to determine the
source and use of the product. The Inspector will then investigate
your complaint, and contact the relevant businesses. Each complaint
is dealt with as soon as possible.
If you wish to make a complaint
about a restaurant, fast food establishment, vendor or public marketplace,
please follow the Public Health Complaints link below.
If you
have been diagnosed with a mental illness or you feel you may have a mental
disorder that requires treatment, you can access mental health care simply by
visiting one of the mental health facilities listed in the
"Where can I access mental health
care?" section below. Mental health care can be
provided voluntarily when a mentally ill person seeks out treatment, or
involuntarily when a mentally ill person urgently requires treatment but does
not enter treatment voluntarily.
Voluntary treatment can be accessed by visiting a mental health
care facility and filling out a "Voluntary Admission
Form." The patient is then assessed and a course
of treatment is suggested. Treatment can be given on an inpatient
or outpatient basis.
Involuntary admission can take place in
one of two ways. A mentally ill person can be brought to a
treatment centre by friends or family, where an "Urgent
Assessment Form" is filled out. The patient is
then assessed and undergoes treatment, if appropriate. If it is not
possible to bring the patient to a treatment centre, two independent
psychiatric doctors must certify that the patient is mentally ill and
requires treatment. The Medical Chief of Staff at the St. Ann's
Hospital must be informed of this finding in writing. The Medical
Chief of Staff then prepares an apprehension order and Mental Health Officers
are instructed to apprehend the patient and admit him or her to a mental health
facility. Please note that patients who are involuntarily admitted
are kept at the facility until health care professionals determine that they
can be released safely.
Chemistry, Food and Drugs Division Complaint Form
Public Health Complaints
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Where can I find more information?
You can get more information by contacting the Chemistry, Food and Drugs
Division, or by visiting the Ministry of Health website.
Chemistry, Food and Drugs Division (CFDD)
Head Office Administration and Inspectorates
92 Frederick Street
Port of Spain
Trinidad, West Indies
Tel. (868)
623-2854
Opening hours: 8:00 am to 4:00 pm, Monday to Friday except public
holidays
You can also purchase a list of approved drugs from the Government
Printery.
The Government Printery
Corner Tragarete Road and Victoria Avenue
Port of Spain
Trinidad, West Indies
Tel. (868) 625-4139
Opening hours: 8:00 am to 4:00 pm, Monday to Friday except public
holidays
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Where can I access mental health care?
Inpatient
treatment for extended periods of time is available only at the
St.
Ann's Hospital.
St. Ann's Hospital
St. Ann's Road
St. Ann's
Trinidad
Tel. (868) 624-1151
Opening hours: 24 hours
For a list of
other mental health facility locations, please follow the link
below:
Mental Health Care Facilities
Chemistry,
Food and Drugs Division
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