Search


Making a Complaint About a Food or Drug


If you have a complaint about the quality, purity or safety of foods, drugs, cosmetics, or medical devices, you can register a complaint with the Chemistry, Food and Drugs Division of the Ministry of Health.  Any member of the public has the right to register a complaint if a business has provided a poor quality product.  The Chemistry, Food and Drugs Division continuously monitors businesses engaged in the importation, manufacture, storage, disposal, distribution, sale, labelling and advertising of foods, drugs, cosmetics, and medical devices.




How do I register a Complaint?

 

If you wish to register a complaint about a product or company, you must visit the Chemistry, Food and Drugs Division.  You must provide a sample of the product and fill out a Chemistry, Food and Drugs Division Complaint Form.  A Chemistry, Food and Drugs Division Complaint Form can be downloaded by following the link below.

 

Chemistry, Food and Drugs Division (CFDD)

Head Office Administration and Inspectorates

92 Frederick Street

Port of Spain

Trinidad, West Indies 

Tel. (868) 624-5968, 623-5242, 623-7544

Fax. (868) 623-2477

Opening hours: 8:00 am to 4:30 pm, Monday to Friday except public holidays

 

An Inspector will ask you a few questions in order to determine the source and use of the product.  The Inspector will then investigate your complaint, and contact the relevant businesses.  Each complaint is dealt with as soon as possible.

 

If you wish to make a complaint about a restaurant, fast food establishment, vendor or public marketplace, please follow the Public Health Complaints link below.

If you have been diagnosed with a mental illness or you feel you may have a mental disorder that requires treatment, you can access mental health care simply by visiting one of the mental health facilities listed in the "Where can I access mental health care?" section below.  Mental health care can be provided voluntarily when a mentally ill person seeks out treatment, or involuntarily when a mentally ill person urgently requires treatment but does not enter treatment voluntarily.

 

Voluntary treatment can be accessed by visiting a mental health care facility and filling out a "Voluntary Admission Form."  The patient is then assessed and a course of treatment is suggested.  Treatment can be given on an inpatient or outpatient basis.

 

Involuntary admission can take place in one of two ways.  A mentally ill person can be brought to a treatment centre by friends or family, where an "Urgent Assessment Form" is filled out.  The patient is then assessed and undergoes treatment, if appropriate.  If it is not possible to bring the patient to a treatment centre, two independent psychiatric doctors must certify that the patient is mentally ill and requires treatment.  The Medical Chief of Staff at the St. Ann's Hospital must be informed of this finding in writing.  The Medical Chief of Staff then prepares an apprehension order and Mental Health Officers are instructed to apprehend the patient and admit him or her to a mental health facility.  Please note that patients who are involuntarily admitted are kept at the facility until health care professionals determine that they can be released safely.

 

Chemistry, Food and Drugs Division Complaint Form

Public Health Complaints

back to top

Where can I find more information?

You can get more information by contacting the Chemistry, Food and Drugs Division, or by visiting the Ministry of Health website.

 

Chemistry, Food and Drugs Division (CFDD)

Head Office Administration and Inspectorates

92 Frederick Street

Port of Spain

Trinidad, West Indies 

Tel. (868) 624-5968, 623-5242, 623-7544

Fax. (868) 623-2477

Opening hours: 8:00 am to 4:30 pm, Monday to Friday except public holidays

 

You can also purchase a list of approved drugs from the Government Printery.

 

The Government Printery

Corner Tragarete Road and Victoria Avenue

Port of Spain

Trinidad, West Indies 

Tel. (868) 625-4139

Opening hours: 8:00 am to 4:00 pm, Monday to Friday except public holidays

back to top

Where can I access mental health care?

Inpatient treatment for extended periods of time is available only at the St. Ann's Hospital.

 

St. Ann's Hospital

St. Ann's Road

St. Ann's

Trinidad

Tel. (868) 624-1151

Opening hours: 24 hours

 

For a list of other mental health facility locations, please follow the link below:

Mental Health Care Facilities

Chemistry, Food and Drugs Division

back to top