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> Citizens


ttconnect Overview


What is ttconnect?

ttconnect provides a modern approach to Government service delivery. The multifaceted nature of ttconnect underscores the merits of the decentralization of government services and the utilization of information and communication technologies (ICTs) as a medium for enhanced service delivery and people empowerment.

There are currently six (6) service delivery channels, within the ttconnect unit, including:

 

 

  • Seven (7) Service Centres;
  • Three (3) Express buses (Service Centres on wheels);
  • Five (5) Self-Serve Kiosks;
  • ttconnect Online;
  • ttconnect Mobile;
  • TOLL FREE Contact Number (800-8826)

 

 




ttconnect’s Vision

“To improve service delivery of and customer satisfaction with Government services by providing customer service excellence and increasing access to Government services”.

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ttconnect’s Value Proposition

  • Professional, experienced  and well-trained customer service staff;
  • Many touch points throughout Trinidad and Tobago for example Princes Town, Piarco International Airport, PTSC Deluxe Coach Services Lounge, Chaguanas and Arima;
  • Multichannel Approach through; ttconnect Service Centres, Express buses, Self-Serve Kiosks, Online, Mobile and Toll Free Number;
  • Delivery  of a very large footprint, from Toco to Cedros  in Trinidad and from Scarborough to Roxborough in Tobago;
  • “Localized” service delivery providing convenience to the clients by a reduced travel costs and time savings;
  • Extended Service Centre business days, we’re open on Saturdays until 12:00 noon
  • Extended Service Centre opening hours from 7:30 am to 6:00 pm Monday to Friday, except Public Holidays;
  • Proven Model for the delivery of Government Services;
  • WELL ACCEPTED BRAND within the PUBLIC SERVICE!!!
  • 800-TTCN (8826) Toll Free number to access information on Government

To contact ttconnect, please call us TOLL FREE at 800-TTCN (8826) or email us at info.ttconnect@gov.tt

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